A business process is a series of linked tasks which are undertaken for the purpose of achieving an organisational goal. By business process automation, it refers to the employment of technology to automate business processes that are high-volume, repetitive and time-consuming in nature with the objective of attaining the following benefits.
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This is the major benefit of workflow automation. It not only completes tasks much faster, it speeds up how work gets accomplished by routing the job to the right person at the right time. Furthermore, multiple tasks can be processed at the same time which leads to greater employee productivity and employees can be freed up to perform other more meaningful work.
With automation replacing humans, labour costs invariably will be lowered, thereby increasing profitability. Employees can be redeployed to roles that generate revenue or even cost-cutting ones. With manual processing, money and time that is spent on paper, printing and filing can be saved through automation.
Humans make mistakes and mistakes in business can be costly to fix. Automated processes remove the risk of human errors, and on top of that standardise tasks so that there will be nil incidents of task duplication, omission, deviation or redundant activities.
Each step of the workflow is recorded and so retrieval of any record is easy and rapid.
A quicker response time to customers is made possible with information that is accurate and readily available through automated processes. In today’s marketplace, speed, quick access and convenience have become prerequisites of customer satisfaction. Hence, providing excellent quality service to customers is key to the growth of any business.
When workload increases or business needs change, automation aids in scalability performance to address the ever changing requirements of a business.
Any business process that is clearly defined and involves repeatable steps are suitable for automation. Listed below are some good candidates for business process/workflow automation:
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