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Business Process Automation: Definition, Benefits and Examples 


A business process is a series of linked tasks which are undertaken for the purpose of achieving an organisational goal. By business process automation, it refers to the employment of technology to automate business processes that are high-volume, repetitive and time-consuming in nature with the objective of attaining the following benefits. 

Check out this insightful video for some preliminary insights: 

So, what are some of the notable benefits?

1. It helps to save time and increase productivity.

This is the major benefit of workflow automation. It not only completes tasks much faster, it speeds up how work gets accomplished by routing the job to the right person at the right time. Furthermore, multiple tasks can be processed at the same time which leads to greater employee productivity and employees can be freed up to perform other more meaningful work. 

2. It reduces costs and increases profit.

With automation replacing humans, labour costs invariably will be lowered, thereby increasing profitability. Employees can be redeployed to roles that generate revenue or even cost-cutting ones. With manual processing, money and time that is spent on paper, printing and filing can be saved through automation.  

3. It minimises errors and standardises processes.

Humans make mistakes and mistakes in business can be costly to fix. Automated processes remove the risk of human errors, and on top of that standardise tasks so that there will be nil incidents of task duplication, omission, deviation or redundant activities. 

4. It provides trackable records. 

Each step of the workflow is recorded and so retrieval of any record is easy and rapid.

5. It paves a way for better customer service. 

A quicker response time to customers is made possible with information that is accurate and readily available through automated processes. In today’s marketplace,  speed, quick access and convenience have become prerequisites of customer satisfaction. Hence, providing excellent quality service to customers is key to the growth of any business.  

6. It increases scalability and flexibility.

When workload increases or business needs change, automation aids in scalability performance to address the ever changing requirements of a business. 

Suitable processes for business process automation

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Any business process that is clearly defined and involves repeatable steps are suitable for automation. Listed below are some good candidates for business process/workflow automation: 

  1. Purchase orders
  2. Employee onboarding and offboarding
  3. Sales
  4. Change management 
  5. Employee evaluation 

Start automating your business processes today with Forma’s no code platform!